Política de reembolso

No Returns, Only Replacements

If something doesn’t work for your pet or you, connect with our Boujee Pet Team so we can make it right and ensure your Boujee Pet is happy.

We ask that you share any unwanted items with a furry friend or donate them to your favorite shelter.

Eligibility for Replacement

To be eligible for a free replacement, we require a receipt or proof of purchase. The request for a replacement must be made within 30 days of your purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if an item is defective or damaged so that we can evaluate the issue and make it right.

Non-replaceable Items

The following items cannot be replaced:

Gift cards
Special promotional items
Limited-edition products (unless specified)

Replacement Process

If you believe your item is eligible for a free replacement, please contact us at hello@boujeepetbox.com. After approval, we will provide instructions on how to proceed with the replacement.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you are eligible for a free replacement within 30 days. The gift giver will not be notified of the replacement.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will offer a free replacement.

Need Help?

For further assistance related to replacements, you can contact our Boujee Pet Box Customer Support Team by clicking the "Chat" button or by emailing us at hello@boujeepetbox.com. You can also give us a ring at 1-833-828-8101 ext 2.